Terms & Conditions
Cancellation
• All orders can only be cancelled within 2 hours of placing of order. Once the manufacturing of the cricket bat starts, then the order cannot be cancelled.
• Order cannot be cancelled after the order is packed & shipped.
• In case the order gets cancelled then the customer has to bear the cost (if any) incurred in the process. The customer can opt for the refund amount to go back to their original payment source Marketplace:
• Order cannot be cancelled after the order is packed & shipped.
• Any customization done on the marketplace cricket bats like- Oiling& knocking, Laser engraving & Toe threading will make the order non-cancellable.
• We fully reserve the right to accept or reject the cancellation request depending on the status of the order.
Steps for processing a cancellation request.
• For any cancellation-related issues kindly email us at shrinathindustries29@gmail.com. Please keep in mind to include your order id and the reason for cancellation of the order while emailing.
• After approval from our order cancellation department, the customer will be notified about further details.
• Once the order is cancelled then the refund will be initiated. Please note any cost incurred during the cancellation process will be deducted from the refundable amount and the remaining amount will be transferred to the source.
Time – Period.
• It takes an average of 3-4 working days to assess and accept the order cancellation request. In case of cancellation of the order, the refund will be initiated from our side within 4 working days. Cricsni cannot guarantee the time duration of the refunded amount to be credited to the customer’s account (source of payment). This time varies from bank/platform to bank/platform.
REFUND
• A refund is provided only in case of cancellation of an order.
• Shipping charges will not be refunded in case the order is shipped.
• We are not liable to refund any advance amount involved in the order if it does not follow our cancellation policy.
• In case of a refund, the gateway and handling charges will be deducted from the total refund amount.
• The refunded amount can take a few days to show in your account. However, we cannot give you a fixed time period for the same.
• In no other case, we are liable to provide the customer with a partial or full refund.